PATIENT PORTAL

Please register using the email invitation sent by our intake team. If you haven't completed our new patient process yet, please start by filling out our New Patient Inquiry form here. Our intake team will match you with an appropriate provider and set up your account for you. If you need a new registration email or your previous invitation has expired, please contact our intake team at intake@sprucepsychiatric.com to request a new one.

UPDATE YOUR PASSWORD Select Profile icon on the homepage. Select Settings from the menu bar. RESET YOUR PASSWORD From the patient portal login screen, select Forgot Password.

To message your provider, please:Login to the patient portal.Select the Messages icon from the homepage menu.Select Compose.Select Ask Physician/Provider Directly from the Subject dropdown menu.Select your provider's name from the Physician dropdown menu.Select ✓ Send Message.

You can update messaging preferences in the patient portal for yourself and any dependents tied to your account.Go to Profile > Messaging Preferences.If you are the responsible party for other patients in our practice, you can make changes for these dependents and for yourself. In addition to changing preferences, you can choose to have appointment reminder notifications sent to you or to your dependent.

To update your credit card on file, please contact billing@sprucepsychiatric.com. They can upload a new Credit Card Authorization form to your patient portal account.Please let them know when you submit your information, as our system does not alert us to completed patient paperwork!

You can check account balances, make online credit card payments, and also view additional statement and payment history information.Login to the patient portal.Select the Billing icon from the homepage menu.

SUBMIT PATIENT FORMSLog in to the patient portal. Click the Forms icon from the homepage menu. An icon will display how many forms there are to be completed.Click Start to launch your online form.Complete the form by selecting the blue Submit button.Note: You may need to scroll up to the top of the form to view the "Submit" button. Forms may not display correctly on mobile devices.FIND PATIENT FORMSLog in to the patient portal.Click the Records icon from the homepage menu.Select Docs & Images as the "Record Type" to view signed patient consent forms or uploaded documents.Note: To request records of your submitted screening tools, please contact admin@sprucepsychiatric.com.

To view your chart records that display in the patient portal, select a specific type of chart item to see health information specific to a certain visit. If you're unable to view your records, please contact your provider directly. They may need to update your chart settings to make your records accessible to you.

To request a refill outside of your scheduled visit, please message your provider directly.Note: Please allow SEVEN BUSINESS DAYS for medications requested outside of appointments. Some providers will not authorize refills if you have no future appointment. In the event of a missed, rescheduled, or cancelled appointment, your medications may not be refilled.

Please view our Self-Scheduling Guide and FAQ here. IMPORTANT: You must schedule your first appointment through our office. Self-scheduling is only for follow-up visits after your intake is complete. Any attempts to self-schedule follow-up visits before completing the intake process will be cancelled without notice.

Please review our Telehealth How to Join guide here.If you are having technical difficulties, please review our Telehealth Access Support guide here.